Return Policy
Exchange/ Refund/ Return Policy
Exchange: (Only Valid for Domestic Orders)
Eligibility-
Your purchase is eligible for exchange if it meets the following requirements-
- If the product you received is damaged.
(Please share a photograph of the damaged product at info@cottonvistajaipur.com within 48 hours of receiving the product.)
- If the product you ordered needs to be exchanged in size.
(If the new size requested is out of stock, we will issue a coupon code which will be valid for 6 months. This coupon code can be used to make a purchase for the same value or higher from our online store)
- If you don’t like the style of the product that you received.
(In this case, we will issue a coupon code which will be valid for 6 months and can be used to make a purchase of the same value or higher. We will not limit your options, you will be able to choose from our complete online collection)
Policy
- If your order is eligible for Exchange kindly inform us of the problem by sending us an email at info@cottonvistajaipur.com within 15 days of receiving the order. Our customer care team will get back to you within 48 hours.
- Products bought online cannot be exchanged in stores.
- The Exchange Process takes 9-18 days
- If your order is eligible for Exchange, we will schedule a pickup for the garments within 48 hours of receiving the email. All additional information will be provided via email.
- Please ensure the returned merchandise is unused and has the original packaging, price tag, and invoice.
- We allow multiple size exchanges if we have available stock in your required size.
- If the size you want in exchange is ‘Out of Stock’, you will be issued a coupon code which will be valid for 6 months. The coupon code issued can be used to make a purchase from our complete online collection for the same value or higher.
- All courier charges for exchanges will be borne by us.
2. Return/Refund: (Valid for Both Domestic and International Orders)
Your purchase is eligible for a refund if it meets the following requirements-
- In the event that you receive a product that is Damaged or Defective.
- In the case that we send the wrong style or size of a product from the one ordered.
Policy-
- If your order is eligible for Return/ Refund kindly inform us of the problem by sending us an email at info@cottonvistajaipur.com within 15 days of receiving the order. Our customer care team will get back to you within 48 hours.
- Products bought online cannot be returned in stores.
- The Refund Process takes 10-15 days.
- If your order is eligible for Return we will schedule a pickup (from the delivery address only) for the garments within 48 hours of receiving the email. All additional information will be provided via email.
- Please ensure the returned merchandise is unused and has the original packaging, price tag, and invoice.
- All courier charges for return will be borne by us.
- Cottons Jaipur reserves the right to inspect a returned product before processing the refund.
- In case of a Refund, the amount will be refunded using the same online mode of payment through which it was originally made within 15 days of the request being verified and subject to the issuing bank’s policy. If the payment method was Cash on Delivery we will ask for your bank account details via your registered email address.
3. Sale Period
- We do not offer exchanges or give refunds on discounted products.
- We experience high volumes during the sale and will be unable to cancel any order due to shipment delays. However, we reserve the right to cancel an order on account of the non-availability of goods.
- All Duties & Taxes for international orders will apply as per the rules of the shipping destination and will be borne by the customer.
- In case the product you received is damaged or in the wrong style from the one ordered. Please contact us via email at info@cottonvistajaipur.com.
- Shipping charges of ₹100 on Pre-paid orders and ₹150 on COD orders will be applicable on all orders.
4. Coupon Code
- To redeem a Coupon Code, please sign in to the account associated with the customer in whose name and email address the coupon code has been issued.
- The coupon code is sent to the email address the customer had registered with.
- The coupon code is only valid for the online store.
- The coupon code is valid for one-time use only, so please shop for more than the discounted amount as a remainder amount will not be carried forward.
- The coupon code is valid for six months. If the coupon code expires the amount will not be refunded and the coupon code will not be issued again, so please use it till it’s valid.
- Coupon code policies are subject to change at any time without prior notice.